General Terms of Sale applicable as of November 1st 2014
1. Quality guarantee
The D. Schmidt-Nagel Homeopathic Laboratory SA is regularly inspected by the responsible official bodies. Our products are manufactured to the strictest current GMP (good manufacturing practice) standards and all medicines sold meet the applicable traceability requirements.
2. Retail prices
The indicated retail prices correspond to the prices approved by the Swiss Federal Office for Social Security (OFAS) at the date of the price list, as well as to the amounts agreed to by insurers covering homeopathic medicines.
Retail prices are expressed in CHF and include VAT (2.50%).
The Rates for Practitioners are the prices at which the company’s products are sold to practitioners entitled to place orders.
The rates are expressed in CHF and do not include VAT, which will be charged at (2.50%).
4. Price alterations
Any price alterations that our unitary remedies or our magistral preparations may be subject to are within the limits allowed by the Swiss Federal Office for Social Security (OFAS).
5. Orders – Delivery – Shipping fees
Orders are registered and processed by our Sales Department during the company’s opening hours. Orders can be placed by phone, fax, e-mail or EDI (XML).
Orders are dipatched :
By post or through a wholesaler within Switzerland
Delivery is subject to the conditions applied by the Swiss Post or the wholesaler, in particular as concerns delivery times.
Orders received before 4 pm are prepared and delivered under 24 hours (generally the next morning) within Switzerland, with the exception of orders made on Saturday or Sunday, which are registered on Monday and therefore delivered on Monday in Geneva and on Tuesday in the rest of Switzerland.
In the case of an order dispatched on Friday through the Swiss Post and which needs to be sent as a parcel (when it cannot be sent in an envelope as A post or A midi), the company is unable to guarantee its delivery by the next day (Saturday)).
Delivery is free of charge for orders of 25 CHF or more (excluding VAT). A fixed shipping fee of 4 CHF (VAT excluded) applies for orders under 25 CHF. The fees for an express delivery at the customer’s request are charged in full.
In the case of returns, all homeopathic remedies are destroyed in accordance with GMP (Good Manufacturing Processes) requirements.
Therefore the Schmidt-Nagel Laboratory does not accept returns.
The same applies to expired items, for which no return or exchange will be accepted.
In the event of an error on the part of the company, the return is justified and accepted, and a credit note will be issued to the full applicable amount. In this case, complaints are only considered if they are received within 5 working days of the date of delivery. Beyond this delay, the company will not accept any returns.
The Company reserves the right to modify its General Terms of Sale at any moment.